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The refund should be made in the same way as the payment was made, i.e. if a transaction has been made via card, then the refund should also be made to the card and not by transfer to the customer's account.

The consumer has the right to withdraw without reason within 14 calendar days of receipt of the product in accordance with Law 2551/1994 (as amended by K.Y.A. Z1-891/2013).